Covid-19 Update

Clothing Hospital

We want you to enjoy your new Keela garment for years to come (see our Garment Care page for general advice), however accidents happen and in the worst case scenario we have a specialist Keela hospital within our UK factory that is able to repair most damages that your garment may have incurred.

All work carried out is fully covered under the Keela Guarantee.

The Keela manufacturing centre in Glenrothes also offers an alteration and bespoke customisation service, please contact us for further information.

If you have any specific requests or queries, please contact us or phone us on 01592 777000 and we will do our utmost to help.

RepairPrice (ex vat)
Waterproof/Performance main zip replacementFrom £20.00
Pocket or minor zip replacementsFrom £15.00
Patch Repair for rips/tears/burnsFrom £20.00
Panel Repair for rips/tears/burnsFrom £35.00
Removable hood replacementsFrom £20.00
Velcro replacementsFrom £15.00
Stud replacementsFrom £10.00
Please note that prices can vary depending on the specific garment and area of garment affected, and any garment requiring repair or alteration will be assessed before an exact cost can be given. Prices above do not include postage & packaging.
We will always provide a quote for the cost of any work before it is carried out – please note, we are unable to accept cheques as payment.

AlterationPrice (ex vat)
Shorten trouser legs - without zipsFrom £20.00
Shorten trouser legs - with zipsFrom £35.00
Shorten sleeve lengthFrom £25.00
Please contact us directly for other alterations

Please note that prices can vary depending on the specific garment and area of garment affected, and any garment requiring repair or alteration will be assessed before an exact cost can be given. Prices above do not include postage & packaging.
We will always provide a quote for the cost of any work before it is carried out – please note, we are unable to accept cheques as payment.

If you would like to send us your garment, we advise contacting us first (either by phone or email) to advise us of what you require.

Once you are ready to send us your garment, ensure it is clean (garments sent to us dirty may be returned unexamined due to H&S concerns) and appropriately packaged, then send it to our address below.

Keela Repairs Department
Keela International
44 Ramsden Road
Glenrothes
Fife
KY6 2SN

Please ensure you enclose a note with your contact details and a summary of the problem or alteration you require, or we may be unable to contact you and undertake the repair.

Once we receive your garment our Repairs Department will examine the garment and contact you to provide a more accurate cost before undertaking any work.

All Keela products are fully guaranteed to the original purchaser against defects in materials and workmanship. If the product is found to be defective before use, or fails due to a manufacture or material fault, then Keela will repair or replace it at its own discretion. Rips, burns and damages due to accident, normal wear and tear, improper care, mis-use or the natural breakdown of colours/materials over time and incorrect methods of care or repair by persons other than Keela are not covered by the guarantee. But in some instances can be repaired for a minimal fee by Keela.

This guarantee does not confer any rights other than those expressly set out above and does not cover any claims for consequential losses or damages. All enquiries regarding the guarantee or return of goods should be made to the retailer from whom the product was purchased. This guarantee does not affect your statutory rights as a consumer.